Terms and Conditions

/Terms and Conditions
Terms and Conditions 2017-03-24T05:45:27+00:00

Terms and Conditions

Website Terms and Conditions of Use relating to www.steps.org.za; STEPS Charity NPC

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the STEPS Charity NPC (“Provider”) website located at the domain name www.steps.org.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website www.steps.org.za sells products for children born with clubfoot and other lower limb disorders. The use of any product bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the online orders placed through the website, namely the User’s personal information, delivery address and telephone numbers, will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Delivery policy

Delivery Information – South Africa

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery.

Delivery is normally within 2 to 4 working days for all main centres. Regional areas could take longer, depending on location. All deliveries are tracked.

Couriering & Packaging:

Prices shown include courier and packing for all main centres for a package under 2kgs, regional area will have a standard extra charge, otherwise delivery costs are calculated based on the weight and size of the order and delivery destination.

For stock orders:

Please contact us for details on our standard discount policy Email enquiries:


International delivery

All international deliveries are subject to the import and custom laws of that country and STEPS NPC cannot be held responsible if a parcel or item is detained or confiscated due to these laws. Please contact us for international deliveries and these will be dealt with on a case by case basis.

Please note that additional import duties may be payable by recipients of goods in foreign countries. Kalahari does not know what import duties/levies may be payable, and unfortunately cannot estimate such costs.  If you are ordering for delivery beyond our borders, please investigate whether any such import duties/levies would be payable on your order and, if so, the amount thereof.

Terms and Conditions


Unless otherwise specified, delivery is free in South Africa. For very remote areas not serviced by standard couriers The Provider will deliver via Post Office, or to the nearest town to the User that is accessible by Aramex Delivery Unlimited within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to STEPS E-Commerce, P O Box 2129, Parklands, 2121, or info@steps.org.co.za

Terms & Conditions Policy

Please Read Our Terms & Conditions Carefully Before Using This Website


The content of this site is provided free of charge for information purposes only. The Provider tries to ensure that the information presented on the site is both true and accurate. However, The Provider, its suppliers and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.

The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, The Provider and its suppliers reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site.


All content and products included on this site including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of STEPS Charity NPC or its content suppliers and are protected by SA and international copyright laws.

All STEPS Charity NPC products are either the property of STEPS Charity NPC or its suppliers and are protected by SA and international copyright laws. All software used on this site is either the property of STEPS Charity NPC or its software suppliers and is protected by SA and international copyright laws. ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with STEPS Charity NPC and using this website as a shopping resource only. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of STEPS Charity NPC is strictly prohibited.


STEPS Charity NPC has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, STEPS Charity NPC makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. STEPS Charity NPC reserves the right to change price and availability information without notice. STEPS Charity NPC shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. STEPS Charity NPC reserves the right to decline orders for bulk or high value purchases.

Refunds and Exchanges

We hope that you are satisfied with the goods received.  Please refer to Warranty below: Replacement and Returns Policy for details specific to the Ponseti Products. This does not affect your statutory rights. STEPS Charity NPC shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising. No exclusions of STEPS Charity NPC’s liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of STEPS Charity NPC or any of its directors, employees or agents or fraudulent misstatement.

Warranty, Replacement and Returns Policy

Our aim is to give good service to customers. If the merchandise you received is defective or not as you ordered, please contact us so we can resolve it for you as quickly as we can.

Broken Sandal (within 6 months of wear)

Replacement free of charge sandals will be provided if there is a manufacturing defect, or if any part of the sandal becomes damaged through normal use.

Broken Sandal (after 6 months of wear)

If a sandal breaks or becomes damaged through normal use and has been in use for more than 6 months then we require a new foot measurement to be taken to ensure that the current size is still appropriate for the child.  If the current size is still appropriate a free of charge replacement will be provided.

Broken Bar, Quick Clip, Heel Cap or Collar

A free of charge replacement will be provided if the bar or any part of the bar is broken or damaged through normal use in accordance with these instructions.  Note:  The product is for naptime and night use only.  Walking in the Ponseti AFO can damage the bar and wear the heel caps.  Replacement heel caps are available on request.

Incorrect Size

Please notify us within 7 days of receipt. Please insure you consult the size guide before ordering. If the incorrect size is ordered you may be liable for any extra freight charges when exchanging the product. Please make sure the product is in a re-saleable condition.

Unwanted Product

If you are dissatisfied and request a refund these guidelines must be followed in order to receive a full credit:

Products must be in new, re-saleable, unmarked condition and in original packaging.

The products must be returned within 30 days of invoice date.

This policy and warranty is non-transferable.  This policy covers normal wear and tear only.


This warranty is voided if the products are amended or altered in anyway, or if they are not used in accordance with these instructions.  Ponseti AFOs are for use only with Ponseti abduction bars and Ponseti abduction bars are for use only with Ponseti AFOs.

Please contact us if you experience problems not outlined in this policy.  Atypical matters will be handled on a case-by-case basis.


You agree to indemnify and hold STEPS Charity NPC, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

HTML Links

Some hypertext (HTML) links on this website may lead to websites which are not under the control of STEPS Charity NPC. Accordingly, STEPS Charity NPC makes no representation or warranty concerning the content of these websites and accepts no responsibility or liability in respect of the material on any website, which is not under the control of STEPS Charity NPC.

STEPS Charity NPC is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by STEPS Charity NPC of the linked site or imply any relationship between STEPS Charity NPC and the hyper-linked organisation or individual.

Payment Options

Payment may be made via bank transfer into the  Provider’s bank account, the details of which will be provided after checkout.

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on 086 602 8805 to ensure your payment is confirmed and order shipped as quickly as possible. 


Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limited License to General Users

Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Contact Information / Domcilium Citandi Et Executandi

This website is run by STEPS Charity NPC based in South Africa trading as STEPS Charity NPC and with registration number 2005/024391/08 and Directors Karen Moss, Zain Bridgens and Denalda Tuckett.

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:


Physical address:

13 Chesterfield Road.


Cape Town

Email address: info@ponseti.co.za

Tel: 021 462 7357

Fax: 086 602 8805

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html